It is well known that the freebies do not just happen. В том числе это касается и мобильных операторов, которые за бесплатно связь предоставлять не станут. Однако, когда за свои собственные ошибки провайдеры пытаются снимать деньги с абонентов, это становится уже слишком. Ситуация такая: Life:), GPRS, роуминг, -82.000 рублей.
It all started a couple of months ago, when I rode the train to Berlin. I traveled alone and was bored. Of course, I amused myself as best I could with the smartphone and mobile Internet. On the Internet I had stayed up so that the machine stretched border guards passport, and did not notice as the train entered the territory of Poland. When the train stopped in Siedlce (more than 100km from the border), until I realized that the internet is still working. Phone automatically switched to the Polish Network Era, and the Polish operator started offering its Internet. Absolutely free. Money is simply no longer charged to personal account.
Next trip to Poland was also accompanied by free mobile Internet. At this time only me, my traveling companion money from an account written off domestic prices.
During all subsequent poezdkok abroad (on average 2 times a month) I used the mobile Internet is already on the domestic prices (then it was like 500 per megabyte).
After the appearance of services Life:) Internet money was debited again stopped, but began to disappear purchased in advance megabytes, already at a price of 100 rubles per megabyte. Here such here tale.
Last visit to Turkey was the last and very cheap mobile internet. On the fourth day of vacation internet just stopped connecting. First, in one phone, several hours in the second.
It would seem - to hell with him, popolzovalsya bit, found a bug, guys. But one of the phones a positive balance of a sudden turned into a highly negative. The screen showed -82,000 rubles.
Actually, for those 82,000 and I'll fight with Life.
Let us turn to the official website of the operator.
As seen from the two given above screenshots, the individual subscribers (individuals) do not have access to the service, GPRS-roaming.
During that time were written off the money? For the use of non-existent service? And for that in this case they withdraw cash at domestic prices? Where to see prices for Mobile Internet roaming and how fares be charged? The site, like a contract, do not give answers.
Also, as far as I remember, service is terminated when the balance is zero, and all billing is in real time, even while roaming (at least so it was with calls, SMS and Internet to disable). Again, turn to the official website of the operator and we find:
And again we see the error of the operator. With a negative balance of access to all services must be switched off, which did not happen, the money was written off later.
As it turned out, in such a situation people have already found, and where large amounts. In late June, the subscriber Velcom confused sim card and downloaded about 500 mb with a mobile phone, with no money in the account provider has disconnected service. Balance was -4 million. In that situation, the operator admitted his mistake, and the negative balance has been eliminated.
Less than a week ago, the subscriber Life took advantage of GPRS-roaming in Russia. Arrears on arrival was about a million rubles. It was written complaint to the director, the answer must be given within 15 days.
Write-off of money for the service, which documents did not exist - a vindication clearly on our side.
I deliberately use the service GPRS-roaming services as well as for its use from my account be written off the money. And because prices on the internet is not specified anywhere (service do not exist), by law, I even have to return all the discarded money. This operator error, not mine, and take money from subscribers for their own mistakes a company with serious intentions should not allow itself.
Today, all questions regarding GPRS-roaming services will be asked on the phone staff Life. Yesterday, during a call to customer support operator is required to call the number SIM card. Documents could not be found quickly, and therefore the issues carried over to today. If today's call may not lead to anything, then tomorrow will be written an official complaint to the Director. If the complaint does not respond, I am prepared dishes. Not for 80,000, the costs will be bigger, but in order not to steal.
Continuation of the series tomorrow. I would be grateful for a link to the post in your blog or twitter.
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that's hard, Yuri
In the future, continue to enjoy Life?
achumet GS) decision to sue right! nothing to steal! =)
Баг это ясное дело. Вернут деньги при письменном обращении. Не забудь про поддержку – втык им надо за такие просьбы.
Мне интересно, можно ли как-то выбить компенсацию. А то время тратишь лишь для того, чтобы они исправляли свою ошибку.
Написал про ваш случай у себя на сайте; надеюсь, лайфовцы обратят внимание
Может стоило бы для начала попробовать решить вопрос с лайфом прежде чем паниковать сейчас, ибо на данный момент проблема не существенна.
Ну, в случае с велкомом это гонки, никакой своей ошибки компания не признавала, просто пошла на встречу абоненту, пересчитав ему трафик по другому ТП и заключив с ним допсоглашение на обязательное пользование этим ТП в течении года.
@Гомельский, конечно продолжу, ошибка, которую, я надеюсь, они исправят, не должна влиять на мой выбор, тарифы то меня очень даже устраивают
@e-Xor, можно попробовать что-нибудь сделать на эту тему, хотя б рублей 20 выбить
@Провайдеры Беларуси, спасибо
@Космодромыч, паниковать? я просто описываю ситуацию.
@Андрей, может быть, я не очень внимательно следил за развитием той истории, просто знаю, что проблема была решена
Поддержали тему и на inetby.com Желаем победить!
@Terpkiy, спасибо!
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А как всё красиво начиналось!!! Халявный Интернет. Небось перед друзьями дома хвастался! Если нет такой услуги, зачем тогда лезть на ражён. За тобой же использованный Интернет счёт всё равно придёт. Кто-то же должен платить. Если пользовался и знал что что-то тут не так, то чего выпендриваешься сейчас? С Лайфом у меня проблем нет.
[...] Вось тут падрабязна апісаны пачатак вайны з life:) Яны яшчэ [...]
Здесь цитата для размышления:
«Супер Лайф» – новый тарифный план от life:)
Лайф запускает новый тарифный план
Все ждали запуска интернет пакетов, а получили «Супер Лайф».
Тарифный план, без абонентской платы, но с минимальной оплатой за трафик – 20 000 белорусских руб. Ie абонент обязан тратить не менее 20 000 рублей в месяц на всевозможные услуги.
(Вот кто скажет – чем отличается в данном случае абон плата от обязательного ежемесячного платежа?!!!!)
Cost of calls:
Within-network - 0 rubles
- To other network in the Republic of Belarus - 99 rubles (the first 100 minutes per month), 199 rubles (the rest)
- SMS messages - 100 rubles (up to 31.01.09 intranet free)
- MMS messages (currently only on-net) - 300 rubles (up to 31.01.09 free)
Internet for about 500 rubles per megabyte, with pokilobaytovoy charging.
... ... ... ... ...
There are also several interesting points. Interestingly, the switch on it is free, but go with it can only be 20 000 rubles. Is Life, and really thinks that subscribers will deal with Frodo?
As a result, we have a remarkable rate plan, if a lot of calls within the network Life and use it as a basic operator. I wonder how many subscribers??
Thank you for Life Rates DIFFERENT from MTS!
I have someone to call!
4.5 million is much more than 330 thousand (1 million: 3 my professional person)!
The beginning was beautiful. 10000 on free enough for a month. Then he threw on 5000 well, and your bonus 10000 - sort of like normal. Then he removed the bonus. I went back to the simple of 66 rubles per minute, and again fail. Since March, calls already for 99 rubles. Now look began to take money for the connection (it was free). Do not blow over if you respected Life of gluttony?
Contracting your money on Life and staying at one operator MTS.
bezpridela such as Life probably not come up anywhere in the world!! okay just take off money for the imperfect call! so more service facilities were transferred to razvodilovo! who have not noticed?? press the call and dial 5433!! and most importantly pretend not to feed them ... bastards
3G - Life It's not a serious organization, office otniki which does not even try to engage in dialogue with users asked questions remain unanswered, in a letter sent via the internet is not completely responsible.
in the sales centers are poorly informed about the real possibilities of Life
Greetings to all! :)
And today I got to Layfovsky scam!! :)))))
Lord, boys, citizens native! Life shamelessly lied and advertising (all media), and on its official website deals with nasty cheating!
Who does not believe - look carefully ...
Where is the official website on the pages describing the tariffs "Free Life" and "Super Life" refers to the fee? DO NOT SEE this information. At MTS and Wellcome's a line at the very top of mind, not make a mistake, you'll see at once!
I delight in having heard advertising about how Life and its wonderful owners seek to provide virtually free communications for the Belarusian people, he decided to buy my professional Life 2 for myself and my mother an old woman, to be so nice free chat with her when she was in the village in spring and autumn will be, and then, in the fall will return to the city - is useful, too, we live in different parts of the city and see each other not as often as desired.
Rule! Be extremely careful with sharpers!
Wellcome and its MTS enough decency in this regard had been taught to trust what lies right before your eyes! And then? "
Read on the site of the tariff plan "Super Life" Overwrite ... I will not - everything is just in chocolate: inside the network - 0, to other networks - from 69 rubles. Well, and other trifles standard.
Below is openly written (quote): "... If after 365 days since the last recharge for any amount, no recharge, then the contract is terminated, and the phone number back to life:) for future use.
Logical. Correct. This line gives the normal person (almost gives) to make a conclusion about what? With no monthly fee.
About her (fee), no top sheet, as should be byloby or below with a description of the conditions of the tariff plan (generally no one says), then this is confirmation of its absence (!?)
So here and mistakes when I have, I think, and for many, turned out!
Running his eyes that in front of them filed in the clear (in fact it should be the most important and the most important thing for an honest and decent start co-operation), I went to the nearest salon and bought two Euroset my professional.
It all began not as thought. The girl behind the counter said that the starter pack "Super Life" No, we must take the "Free Life", and then move to the desired.
I would think more seriously and give up! The same was the fate of warning - Do not climb! Do not take it! Go! But .... Who listens much to intuition? :))
Took! I asked - whether there is instruction to switch to another tariff plan? Girlfriend said that there is a set of documents. She gave a paper sign in a (size of a wrapper from the chocolate and thick as a napkin) ... Then it was something that should be, probably, the contract .. Third copy of a blueprint! (?)
But believe it is in turmoil ...
Although again the same thought - but what is an envelope with Simcoe (both) so thin? Contract with MTS and Wellcome himself only 2 sheets of standard A4, and then envelope and only. I came home, opened the envelope, must be read under a microscope folded like an accordion attachment, but on the tariff plan and transferring to another - not a word!
I climbed in an Internet ... And who does not have such an opportunity, what to do?
It says that the account must have 20,000 rubles for the transition. On the account when buying a 7500, went to the ATM and on both my professional threw on 15000. (Total amount of scam passed over - 45000 blood, earned a difficult physical labor!)
It still did not understand that scam!
I came, I read it again at the office. site that is seen in front of his eyes, then read how to change the tariff plan, did, did it! They sent, by the way "thank you" after a refill, and after the transition to another tariff! :)))
Well, happy sitting still in front of my computer and I thought I see what's in the "Questions and Answers? Opened an interesting page. There the question "What is the required monthly payment?"
Something inside unpleasant chill suddenly pulled the ssylochku read (with regards to the tariff plan "Super Life"). Next quote:
"Minimum mandatory monthly fee for services 20 000 rubles allows subscribers to receive services in these conditions.
These funds may be used at the discretion of subscriber during the reporting calendar month. Accumulation and Transfer in the coming months (or return) of money unspent in the current month within the mandatory minimum monthly fee for services not performed.
If within the past month, a subscriber to replenish your account the amount of not less than 20000 rubles. (You can supplement various payments), taking into account the balance on the first day of the past month or the first day of the month the account is the sum of 20,000 rubles. and more, the subscriber will rely on these conditions.
In other cases, the first of this month, calls to all numbers of life:) subscribers free of charge for 49 rubles / min. On the subscribers of other networks of Belarus - to 249 rubles / min. In order to start talking again to 0 RUR / min. to all subscribers of life:) and from 69 rubles per minute. to subscribers of other networks need to update your account for 20 000 rubles.
That such a modestly informashechka hiding under the same modestly, although in red, thin shriftikom, ssylochkoy on a page describing your plan and it looked like this:
* Learn more about the tariff plan "Super life:)»
That's "Read more ..." from the outset as something special and longed to learn, and sewn in the body in the eye should stay in the middle of the page, especially any opinion or did not attract attention!
So the fee, according to informashechke on this tariff plan, as many as 20,000 rubles a month, then - 0 rubles within the network and say, not enlarged, (and where's a time to recharge old mother in the village?) Then immediately 49 rubles say. A 20000 will already be - bye-bye!
And so would not have any trouble tracking balances or the replenishment of the term, nor even on the replenishment, is the same and I, and my mother Simca from MTS without fee, though pricey minute there ... .. so new already have tariff Plans from MTS, more interesting ....
That's modestly hidden, concealed, "honest" gentlemen of the Life of such insignificance, in their opinion, the conditions for the client!
I always treated the Turks and their way of doing business with caution, and ought to remember who is at the helm of Life! By the way - Life in Ukraine is also not the most democratic in terms of the operator .... The owners are the same!
Now I see that the MTS, and the Wellcome tariffs more interesting all the same offer, and such an obvious and shameless scam there, despite the claims and they have many customers ...
ONCE CONFIRMATION - free offers NO! Look, gentlemen, to the fine print and carefully dig under ssylochkami not to pay "compassionate benefactors of the Belarusian people," their blood for the beautiful ad! But ... remember the idiot that about dolphins there, in advertisements on TV shouting! That's because - and there deceiving devil (!), As in fact this "wonderful" company LIFE! :)
I, of course, contract the money to my professional and send them into the garbage, along with kind words and thoughts about the new long-awaited democratic cellular operator! Friends and acquaintances also tell you about such wonders of marketing and advertising, be sure to share! Not much to most of us pay, and how many would not pay (!) That at Durkee took away money like that "craftsmen" business!
I'm sorry, of course myself, but it is still clean water lottery scam!
One could go to court, but time and nerves more ... Although it is at such an attitude of us, pamyarkounyh, such rogues and that's calculated. They, of course, will be able otmazatsya and in court, lawyers expensive zabashlyayut our own hard cash ....
And in general - life is beautiful!! :)
All the good people good luck and decent people in the same environment! :)
I fully agree with you, even tot.Ya scam in February to make a deposit at 20000 rub. received bonuses 20000 ruble account must be valid till 16 marta.no there's another catch me on March 2 were enrolled in the money for the incoming minutes in the amount of 12200 rubles. Ie the bonus account 32200rubley these 12200 rubles according to them, I can use the month Ie on April 1. But here it was. Деньги с основного счета в размере 20000 руб и бонусного счета в размере 20000 рублей я выговорила до 10 марта, а не до 16 марта ,тоесть у меня остаются деньги которыми ямогу пользоваться до 1 апреля.Но 16 марта сего года у меня их сосчета списали и на мои обращения к оператору они ничего толком ответить не могут.Ждите пока мы будем разбираться. Вот такой лохотрон. НЕ ВЕРЬТЕ ЛАЙФУ !!!! Они толко красиво поют .Не зря их обозвали хором Турецкого.
Надо на них подавать в суд.Может неповадно будет людей дурить. Они даже детализацию счета не дают. На велкоме и МТС все четко и ясно. В любой момент можно узнать куда делись деньги.Аздесь все засекречено.
А вы не пробовали расторгнуть договор с Лайфом? Very interesting. После неприятного общения с компанией я решил расторгнуть договор. Заключал я его на Мельникайте, Отправили меня на Юбилейную площадь. Там молодой человек отксероксил какую-то неудобочитаемую бумажку с названием Договор заполнил его и сказал что через пару недель, максимум-месяц я получу по почте свои деньги. Прошло пару месяцев ни ответа ни привета. Начал уточнять. Поехал опять на Юбилейку. Там мне посоветовали внимательно прочитать договор. Плохим зрением не страдаю но еле еле смог разобрать что там написано: Компания при отсутствии притензий выплачивает деньги в течении 6(шести) месяцев. Ради интереса нашёл договор с МТС. Все взаиморасчеты компания обязуется произвести в течении 2-х недель. Скажу что сумма была не значительной и просто победила природная лень, но лохотрон он и есть лохотрон. Деньги мне в конце концов вернули.
I wish you, gentlemen, tell me how I was connected to the mobile
Internet 3G. Having learned from his son that such a thing existent, I decided to subscribe to the EC program. What, in consequence, very sorry. Most of you know this program, p. 19000. three months, and then on 49000 River. before the end of the year. I joined on 19 April and I started to have miracles. Their 1GB cartoon I showed my daughter for 30-40 min. 1GB and no. Was left without internet. I decided to refill your account, put on by 25000, sat in 15min nete, download opera for the morning 5000r no. Begin to figure out is that their money 19000 p I descended to the cartoons, in excess of this amount should I pay for 205 p per MB. So, Lord, the Internet is a gold, but what a beautiful advertising! Yes, I almost forgot, the contract drawn up so that you have no right to withdraw from buying a modem, to the end of the year I have to pay 588,000 p. for such a pleasure. When I asked if I could cancel our contract. I was told: "You can, you only need to pay 588,000 p." I still had one question "why has not someone I was not warned that I will pay for 205 p. for each megabyte over traffic. What got the answer: "Before you buy such a service, it was necessary to memorize their site." So that, dear fellow countrymen, beware! This is a complete divorce and scam. I do not know, do we have such a state?
Did regulators fail to see that such actions
Best companies discredit not only yourself but also the entire state. If a company public, so she does everything right
law and under the cover?? So what? I read all your letters, we is not so little affected by the actions of the company Best. Maybe let us come together? Together we are a force. Invite chesno lawyer, threw on a couple of rubles. invite to publicity through the media on the court. This will be a process.
Animals that layf.mozgi paryat.i actually drive these Churbanov be vsheyu of respubliki.urody